Privacy policy

At Partzona, we operate this store and website, including all related information, content, functions, and products, with the aim of providing our customers with a high-level shopping experience (hereinafter "Services"). This Privacy Policy governs how your personal information is collected, used, and disclosed when you use our Services, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you are familiar with the terms of collection and processing of your information as described in this document.

1. Collected and Processed Personal Information

"Personal information" refers to data that directly or indirectly identifies you. We may collect information across the following categories:

Contact Information: First name, last name, address, billing and delivery addresses, phone number, and email.

Financial Information: Credit/debit card numbers, payment confirmations, and other transaction details.

Account Information: Username, password, security questions, and individual settings.

Transaction Information: Products viewed, items added to your cart, purchase history, and returns.

Device and Usage Data: IP address, browser type, device information, and your navigation path within the site.

2. Sources of Data Collection

Information is obtained through the following channels:

Directly from you: When you provide information during registration or checkout.

Automated Technologies: Via "Cookies" and similar tracking technologies.

Third Parties: Through our service providers, logistics partners, and marketing agencies.

3. Purposes of Using Personal Information

Service Provision: Fulfillment of orders, processing payments, organizing delivery, and performing contractual obligations.

Marketing and Advertising: Sending special offers and advertisements tailored to your interests.

Security and Fraud Prevention: Account authentication and monitoring of suspicious transactions.

Legal Obligations: Compliance with applicable legal requirements and responding to official government requests.

4. Disclosure of Information to Third Parties

Your information may be shared with the following parties:

Prime Support LLC and other subcontractors: Payment systems, data analytics, and delivery services.

Corporate Structure: Within our company's subsidiaries or affiliated enterprises.

Legal Necessity: For court orders, law enforcement requests, and the protection of Partzona's rights.

5. Relationship with Prime Support LLC

The Partzona platform operates on the infrastructure of Prime Support LLC. Prime Support LLC processes your data in accordance with its own Privacy Policy for the purpose of improving Services. You can review Prime Support LLC's data processing rules on their official page.

6. International Data Transfer

Please note that your personal information may be transferred to, stored, and processed outside your country of residence (e.g., to China or other countries where logistics centers are located). In such cases, data security is protected in accordance with international standards.

7. Your Rights

Depending on your geographical location, you may have the following rights regarding your personal information:

The right to access and receive information about your data;

The right to request the correction of incorrect data;

The right to erasure (the right to be forgotten);

The right to opt-out of marketing notifications.

8. Security and Retention Period

We take all technical security measures to protect your information; however, no data transmitted over the Internet can be guaranteed to be 100% secure. Your information is retained only for the period necessary for legal purposes and tax/accounting obligations.

9. Contact Information

If you have any questions regarding the privacy policy or wish to exercise your rights, you may contact us:

Email: [email protected]

Address: 8 November Avenue, Amay Shopping Center