İadə şərtləri
The Partzona platform operates based on the
principles of customer satisfaction, transparency, and reliable service. All
return and refund processes for orders placed through our platform are governed
by the official rules and procedures outlined below.
1. Right of Return and Timeframe
The buyer has the right
to return a product within 7 calendar days of receipt without providing a
specific reason, provided that the product's commercial appearance and consumer
properties are preserved.
For a return to be
accepted, the following conditions must be met:
The product must be in unused
condition.
The factory seal and
original packaging must be intact.
The product must
maintain its original salable condition.
2. Accepted Return Cases
Return requests are
accepted unconditionally in the following scenarios:
The wrong product was
sent instead of the item ordered.
The product has a
manufacturing defect or physical damage sustained during transit.
The technical
characteristics and parameters of the product do not match the specifications
listed on the website.
Note: Returns are not
accepted for products that have been intentionally damaged, installed, or subjected
to technical intervention (modifications) by the customer.
3. International Logistics and Simplified Return
Mechanism
Most products on the
Partzona platform are shipped directly from warehouses located in the People's
Republic of China. To save our customers time and additional logistics costs, a
simplified return mechanism is applied.
According to this
mechanism:
Defective products are not
required to be physically shipped back to the China warehouses.
An internal expert
review is conducted based on photo and video materials provided by the customer
to initiate the process.
Once the defect is
confirmed, a full or partial refund is issued while the customer retains the
product.
4. Allocation of Logistics Costs
Responsibility for
logistics and operational costs is determined as follows:
Covered by the Company:
If a manufacturing
defect is found.
If the wrong product was
sent.
In these cases, all
logistics and operational fees are paid by Partzona.
Covered by the Customer:
In cases where there is
no defect and the return is based on the buyer's personal decision, all
shipping and service fees are the responsibility of the customer.
5. Non-Returnable Items
In accordance with the
current legislation of the Republic of Azerbaijan and international trade
regulations, returns are not accepted for the following categories:
Hygienic and personal
use items.
Electronic components
and spare parts with opened packaging.
Products brought in
under "Special Order" status.
Items sold under
clearance or special discount campaigns.
6. Financial Transactions and Refund Process
Once a return request is
approved, the refund amount is transferred back to the original bank card or
the relevant account used for the purchase.
Depending on bank
procedures, the refund process may take 7 to 14 business days to complete.
7. Customer Support and Contact
For questions and
applications regarding the return process, please use our official contact
channels:
Email: [email protected]
Business Hours: Monday –
Friday (09:00 – 18:00)
